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Subscription, Refunds, and Offer FAQ's
What plans do you offer?
We offer monthly, quarterly, biannual, and annual subscription plans that automatically renew unless canceled.* Unless you cancel before the end of your initial term, your plan will automatically renew at the then-regular rate** and will continue to do so unless you cancel.
How do I cancel my plan?
To cancel, log into your online portal and visit the My Subscriptions section. If you would like step-by-step instructions, visit our cancellation guide.
How do I receive a refund?
If you would like to request a refund, you must first fully terminate your subscription. Cancelling your subscription (i.e., turning off auto-renewal) will not end your access or automatically trigger a refund. You are only eligible for a refund if you submit a request within 30 days of starting an annual or biannual plan, or within 14 days of starting a monthly or quarterly plan.4If your refund request is approved, your access to the service will end immediately.
How do I manage subscriptions to multiple services?
If you've purchased multiple subscription services from Total VPN or related brands under the Total Security umbrella, such as TotalAV™ or Total Adblock, and used the same email address, your plans may appear under a unified login for convenience. However, each subscription is still managed individually. Add-on services or other linked plans must be canceled separately if you no longer wish to continue them.